/**
 * DSC Support Tickets - Public Styles
 *
 * Diseño moderno para formulario de soporte y vista de ticket
 *
 * @package DSC_Support_Tickets
 * @since 1.4.1
 */

/* ==========================================================================
   VARIABLES CSS
   ========================================================================== */

:root {
    --dsc-primary: #00a99d;
    --dsc-primary-dark: #008f85;
    --dsc-primary-light: #e6f7f6;
    --dsc-secondary: #ff6b00;
    --dsc-success: #10b981;
    --dsc-success-light: #d1fae5;
    --dsc-warning: #f59e0b;
    --dsc-danger: #ef4444;
    --dsc-danger-light: #fee2e2;
    --dsc-info: #3b82f6;
    --dsc-gray-50: #f9fafb;
    --dsc-gray-100: #f3f4f6;
    --dsc-gray-200: #e5e7eb;
    --dsc-gray-300: #d1d5db;
    --dsc-gray-400: #9ca3af;
    --dsc-gray-500: #6b7280;
    --dsc-gray-600: #4b5563;
    --dsc-gray-700: #374151;
    --dsc-gray-800: #1f2937;
    --dsc-gray-900: #111827;
    --dsc-white: #ffffff;
    --dsc-radius-sm: 6px;
    --dsc-radius: 10px;
    --dsc-radius-lg: 16px;
    --dsc-radius-xl: 20px;
    --dsc-shadow-sm: 0 1px 2px 0 rgba(0, 0, 0, 0.05);
    --dsc-shadow: 0 4px 6px -1px rgba(0, 0, 0, 0.1), 0 2px 4px -1px rgba(0, 0, 0, 0.06);
    --dsc-shadow-lg: 0 10px 15px -3px rgba(0, 0, 0, 0.1), 0 4px 6px -2px rgba(0, 0, 0, 0.05);
    --dsc-shadow-xl: 0 20px 25px -5px rgba(0, 0, 0, 0.1), 0 10px 10px -5px rgba(0, 0, 0, 0.04);
    --dsc-font: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;
    --dsc-transition: all 0.2s ease;
}

/* ==========================================================================
   RESET BASE PARA CONTENEDOR DSC
   ========================================================================== */

.dsc-support-wrapper *,
.dsc-support-wrapper *::before,
.dsc-support-wrapper *::after,
.dsc-ticket-view-container *,
.dsc-ticket-view-container *::before,
.dsc-ticket-view-container *::after {
    box-sizing: border-box;
}

/* ==========================================================================
   WRAPPER Y CARD PRINCIPAL
   ========================================================================== */

.dsc-support-wrapper {
    max-width: 720px;
    margin: 0 auto;
    padding: 20px;
    font-family: var(--dsc-font);
}

.dsc-support-card {
    background: var(--dsc-white);
    border-radius: var(--dsc-radius-xl);
    box-shadow: var(--dsc-shadow-xl);
    overflow: hidden;
}

/* ==========================================================================
   HEADER
   ========================================================================== */

.dsc-support-header {
    background: linear-gradient(135deg, var(--dsc-primary) 0%, var(--dsc-primary-dark) 100%);
    padding: 40px 30px;
    text-align: center;
    color: var(--dsc-white);
}

.dsc-support-icon {
    width: 70px;
    height: 70px;
    background: rgba(255, 255, 255, 0.2);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    margin: 0 auto 20px;
    backdrop-filter: blur(10px);
}

.dsc-support-icon svg {
    color: var(--dsc-white);
}

.dsc-support-title {
    font-size: 26px;
    font-weight: 700;
    margin: 0 0 10px;
    color: var(--dsc-white) !important;
}

.dsc-support-subtitle {
    font-size: 15px;
    opacity: 0.9;
    margin: 0;
    line-height: 1.5;
    color: var(--dsc-white) !important;
}

/* ==========================================================================
   FORMULARIO BODY
   ========================================================================== */

.dsc-form-body {
    padding: 30px;
}

/* ==========================================================================
   SECCIONES DEL FORMULARIO
   ========================================================================== */

.dsc-form-section {
    margin-bottom: 30px;
    padding-bottom: 25px;
    border-bottom: 1px solid var(--dsc-gray-200);
}

.dsc-form-section:last-of-type {
    border-bottom: none;
    margin-bottom: 0;
    padding-bottom: 0;
}

.dsc-section-header {
    display: flex;
    align-items: center;
    gap: 10px;
    margin-bottom: 20px;
    font-size: 15px;
    font-weight: 600;
    color: var(--dsc-gray-700);
}

.dsc-section-icon {
    width: 32px;
    height: 32px;
    background: var(--dsc-primary-light);
    border-radius: var(--dsc-radius-sm);
    display: flex;
    align-items: center;
    justify-content: center;
    color: var(--dsc-primary);
}

.dsc-section-optional {
    font-weight: 400;
    color: var(--dsc-gray-400);
    font-size: 13px;
}

/* ==========================================================================
   FORM ROW (2 columnas)
   ========================================================================== */

.dsc-form-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 20px;
}

@media (max-width: 600px) {
    .dsc-form-row {
        grid-template-columns: 1fr;
    }
}

/* ==========================================================================
   FORM GROUP
   ========================================================================== */

.dsc-form-group {
    margin-bottom: 20px;
}

.dsc-form-group:last-child {
    margin-bottom: 0;
}

.dsc-form-label {
    display: block;
    font-size: 14px;
    font-weight: 500;
    color: var(--dsc-gray-700);
    margin-bottom: 8px;
}

.dsc-required {
    color: var(--dsc-danger);
    margin-left: 2px;
}

.dsc-optional {
    color: var(--dsc-gray-400);
    font-weight: 400;
    font-size: 13px;
}

/* ==========================================================================
   INPUTS CON ICONOS
   ========================================================================== */

.dsc-input-wrapper {
    position: relative;
    display: flex;
    align-items: center;
}

.dsc-input-icon {
    position: absolute;
    left: 14px;
    color: var(--dsc-gray-400);
    pointer-events: none;
    z-index: 1;
    display: flex;
    align-items: center;
}

.dsc-input-wrapper .dsc-form-input {
    padding-left: 46px;
}

/* ==========================================================================
   INPUTS GENERALES
   ========================================================================== */

.dsc-form-input,
.dsc-form-textarea {
    width: 100%;
    padding: 14px 16px;
    font-size: 15px;
    font-family: var(--dsc-font);
    color: var(--dsc-gray-800);
    background: var(--dsc-white);
    border: 2px solid var(--dsc-gray-200);
    border-radius: var(--dsc-radius);
    transition: var(--dsc-transition);
    outline: none;
}

.dsc-form-input::placeholder,
.dsc-form-textarea::placeholder {
    color: var(--dsc-gray-400);
}

.dsc-form-input:hover,
.dsc-form-textarea:hover {
    border-color: var(--dsc-gray-300);
}

.dsc-form-input:focus,
.dsc-form-textarea:focus {
    border-color: var(--dsc-primary);
    box-shadow: 0 0 0 4px var(--dsc-primary-light);
}

.dsc-form-input.dsc-field-error,
.dsc-form-textarea.dsc-field-error {
    border-color: var(--dsc-danger);
    box-shadow: 0 0 0 4px var(--dsc-danger-light);
}

.dsc-form-textarea {
    resize: vertical;
    min-height: 140px;
    line-height: 1.6;
}

/* ==========================================================================
   SELECT - DISEÑO PERSONALIZADO (OVERRIDE TEMA WP)
   ========================================================================== */

.dsc-select-wrapper {
    position: relative;
}

/* Reset completo del select */
.dsc-select-wrapper select,
.dsc-select-wrapper select.dsc-form-select,
.dsc-support-wrapper select,
.dsc-support-card select,
#dsc-subject {
    width: 100% !important;
    padding: 14px 50px 14px 16px !important;
    font-size: 15px !important;
    font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif !important;
    color: #1f2937 !important;
    background-color: #ffffff !important;
    border: 2px solid #e5e7eb !important;
    border-radius: 10px !important;
    cursor: pointer !important;
    transition: all 0.2s ease !important;
    -webkit-appearance: none !important;
    -moz-appearance: none !important;
    appearance: none !important;
    background-image: none !important;
    line-height: 1.5 !important;
    height: auto !important;
    min-height: 50px !important;
    box-shadow: none !important;
    text-indent: 0 !important;
    -webkit-text-fill-color: #1f2937 !important;
    opacity: 1 !important;
    outline: none !important;
}

/* Hover */
.dsc-select-wrapper select:hover,
#dsc-subject:hover {
    border-color: #d1d5db !important;
}

/* Focus */
.dsc-select-wrapper select:focus,
#dsc-subject:focus {
    border-color: #00a99d !important;
    box-shadow: 0 0 0 4px #e6f7f6 !important;
}

/* Options */
.dsc-select-wrapper select option,
#dsc-subject option {
    padding: 12px !important;
    color: #1f2937 !important;
    background-color: #ffffff !important;
    font-size: 15px !important;
}

/* Placeholder (primera opcion) */
.dsc-select-wrapper select option[value=""],
#dsc-subject option[value=""] {
    color: #9ca3af !important;
}

/* Flecha personalizada */
.dsc-select-arrow {
    position: absolute;
    right: 16px;
    top: 50%;
    transform: translateY(-50%);
    color: var(--dsc-gray-500);
    pointer-events: none;
    z-index: 2;
}

/* Error state */
.dsc-select-wrapper select.dsc-field-error,
#dsc-subject.dsc-field-error {
    border-color: #ef4444 !important;
    box-shadow: 0 0 0 4px #fee2e2 !important;
}

/* ==========================================================================
   TEXTAREA HINT
   ========================================================================== */

.dsc-textarea-hint {
    display: flex;
    align-items: flex-start;
    gap: 8px;
    margin-top: 10px;
    padding: 12px 14px;
    background: var(--dsc-gray-50);
    border-radius: var(--dsc-radius-sm);
    font-size: 13px;
    color: var(--dsc-gray-500);
    line-height: 1.5;
}

.dsc-textarea-hint svg {
    flex-shrink: 0;
    margin-top: 2px;
    color: var(--dsc-primary);
}

/* ==========================================================================
   FORM ERROR
   ========================================================================== */

.dsc-form-error {
    display: block;
    color: var(--dsc-danger);
    font-size: 13px;
    margin-top: 6px;
    font-weight: 500;
}

.dsc-form-error-general {
    background: var(--dsc-danger-light);
    border: 1px solid var(--dsc-danger);
    color: var(--dsc-danger);
    padding: 14px 18px;
    border-radius: var(--dsc-radius);
    font-size: 14px;
    margin-top: 20px;
}

/* ==========================================================================
   FILE UPLOAD - DISEÑO MODERNO
   ========================================================================== */

.dsc-file-upload {
    position: relative;
    border: 2px dashed var(--dsc-gray-300);
    border-radius: var(--dsc-radius-lg);
    padding: 40px 30px;
    text-align: center;
    transition: var(--dsc-transition);
    cursor: pointer;
    background: var(--dsc-gray-50);
}

.dsc-file-upload:hover,
.dsc-file-upload.dsc-file-dragover {
    border-color: var(--dsc-primary);
    background: var(--dsc-primary-light);
}

.dsc-file-upload.dsc-file-dragover .dsc-file-upload-icon {
    transform: scale(1.1);
    color: var(--dsc-primary);
}

.dsc-file-input {
    position: absolute;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    opacity: 0;
    cursor: pointer;
    z-index: 2;
}

.dsc-file-upload-content {
    pointer-events: none;
}

.dsc-file-upload-icon {
    color: var(--dsc-gray-400);
    margin-bottom: 15px;
    transition: var(--dsc-transition);
}

.dsc-file-upload-text {
    display: flex;
    flex-direction: column;
    gap: 4px;
}

.dsc-file-upload-main {
    font-size: 15px;
    font-weight: 600;
    color: var(--dsc-gray-700);
}

.dsc-file-upload-or {
    font-size: 13px;
    color: var(--dsc-gray-400);
}

.dsc-file-upload-browse {
    font-size: 14px;
    color: var(--dsc-primary);
    font-weight: 500;
}

.dsc-file-upload-info {
    margin-top: 15px;
    font-size: 12px;
    color: var(--dsc-gray-400);
}

/* File Preview */
.dsc-file-preview {
    display: flex;
    flex-wrap: wrap;
    gap: 10px;
    margin-top: 16px;
}

.dsc-file-item {
    display: flex;
    align-items: center;
    gap: 10px;
    background: var(--dsc-white);
    border: 1px solid var(--dsc-gray-200);
    padding: 10px 14px;
    border-radius: var(--dsc-radius);
    font-size: 13px;
}

.dsc-file-thumb {
    width: 36px;
    height: 36px;
    object-fit: cover;
    border-radius: var(--dsc-radius-sm);
}

.dsc-file-icon-preview {
    width: 36px;
    height: 36px;
    background: var(--dsc-gray-100);
    border-radius: var(--dsc-radius-sm);
    display: flex;
    align-items: center;
    justify-content: center;
    color: var(--dsc-gray-500);
}

.dsc-file-name {
    max-width: 150px;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    font-weight: 500;
    color: var(--dsc-gray-700);
}

.dsc-file-size {
    color: var(--dsc-gray-400);
    font-size: 12px;
}

.dsc-file-remove {
    width: 24px;
    height: 24px;
    background: var(--dsc-gray-100);
    border: none;
    border-radius: 50%;
    color: var(--dsc-gray-500);
    font-size: 16px;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: var(--dsc-transition);
    margin-left: auto;
}

.dsc-file-remove:hover {
    background: var(--dsc-danger-light);
    color: var(--dsc-danger);
}

/* ==========================================================================
   RECAPTCHA NOTICE
   ========================================================================== */

.dsc-recaptcha-notice {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    padding: 12px;
    background: var(--dsc-gray-50);
    border-radius: var(--dsc-radius);
    font-size: 12px;
    color: var(--dsc-gray-500);
    margin-top: 20px;
}

/* ==========================================================================
   FORM FOOTER
   ========================================================================== */

.dsc-form-footer {
    padding: 25px 30px;
    background: var(--dsc-gray-50);
    border-top: 1px solid var(--dsc-gray-200);
    text-align: center;
}

.dsc-form-footer-note {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 6px;
    margin-top: 15px;
    font-size: 13px;
    color: var(--dsc-gray-500);
}

/* ==========================================================================
   BOTONES
   ========================================================================== */

.dsc-btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 10px;
    padding: 14px 28px;
    border: 2px solid transparent;
    border-radius: var(--dsc-radius);
    font-size: 15px;
    font-weight: 600;
    font-family: var(--dsc-font);
    cursor: pointer;
    transition: var(--dsc-transition);
    text-decoration: none;
}

.dsc-btn:active {
    transform: scale(0.98);
}

.dsc-btn:disabled {
    opacity: 0.6;
    cursor: not-allowed;
}

.dsc-btn-lg {
    padding: 16px 32px;
    font-size: 16px;
}

.dsc-btn-primary {
    background: var(--dsc-primary);
    color: var(--dsc-white);
    border-color: var(--dsc-primary);
}

.dsc-btn-primary:hover:not(:disabled) {
    background: var(--dsc-primary-dark);
    border-color: var(--dsc-primary-dark);
    box-shadow: var(--dsc-shadow-lg);
}

.dsc-btn-outline {
    background: transparent;
    color: var(--dsc-primary);
    border-color: var(--dsc-primary);
}

.dsc-btn-outline:hover:not(:disabled) {
    background: var(--dsc-primary-light);
}

.dsc-btn-secondary {
    background: var(--dsc-gray-200);
    color: var(--dsc-gray-700);
    border-color: var(--dsc-gray-200);
}

.dsc-btn-secondary:hover:not(:disabled) {
    background: var(--dsc-gray-300);
    border-color: var(--dsc-gray-300);
}

.dsc-btn-success {
    background: var(--dsc-success);
    color: var(--dsc-white);
    border-color: var(--dsc-success);
}

.dsc-btn-success:hover:not(:disabled) {
    background: #059669;
    border-color: #059669;
}

/* Spinner */
.dsc-spinner {
    animation: dsc-spin 1s linear infinite;
}

@keyframes dsc-spin {
    from { transform: rotate(0deg); }
    to { transform: rotate(360deg); }
}

/* ==========================================================================
   MENSAJE DE EXITO
   ========================================================================== */

.dsc-support-success {
    text-align: center;
    padding: 50px 30px;
}

/* Checkmark animation */
.dsc-success-animation {
    margin-bottom: 25px;
}

.dsc-checkmark {
    width: 80px;
    height: 80px;
    margin: 0 auto;
}

.dsc-checkmark-circle {
    stroke-dasharray: 166;
    stroke-dashoffset: 166;
    stroke-width: 2;
    stroke-miterlimit: 10;
    stroke: var(--dsc-success);
    fill: none;
    animation: dsc-checkmark-circle 0.6s ease-in-out forwards;
}

.dsc-checkmark-check {
    stroke-dasharray: 48;
    stroke-dashoffset: 48;
    stroke-width: 3;
    stroke-linecap: round;
    stroke-linejoin: round;
    stroke: var(--dsc-success);
    animation: dsc-checkmark-check 0.3s ease-in-out 0.5s forwards;
}

@keyframes dsc-checkmark-circle {
    0% { stroke-dashoffset: 166; }
    100% { stroke-dashoffset: 0; }
}

@keyframes dsc-checkmark-check {
    0% { stroke-dashoffset: 48; }
    100% { stroke-dashoffset: 0; }
}

.dsc-success-title {
    font-size: 24px;
    font-weight: 700;
    color: var(--dsc-gray-800);
    margin: 0 0 10px;
}

.dsc-success-message {
    color: var(--dsc-gray-500);
    margin: 0 0 25px;
}

.dsc-success-ticket-info {
    display: inline-flex;
    flex-direction: column;
    align-items: center;
    gap: 8px;
    background: var(--dsc-primary-light);
    padding: 20px 40px;
    border-radius: var(--dsc-radius-lg);
    margin-bottom: 20px;
}

.dsc-success-label {
    font-size: 13px;
    color: var(--dsc-gray-600);
}

.dsc-ticket-number {
    font-size: 22px;
    font-weight: 700;
    color: var(--dsc-primary);
}

.dsc-success-email-notice {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    font-size: 14px;
    color: var(--dsc-gray-600);
    margin-bottom: 25px;
}

.dsc-success-email-notice svg {
    color: var(--dsc-primary);
}

/* ==========================================================================
   MENSAJES DE ESTADO (no-token, invalid-token)
   ========================================================================== */

.dsc-support-message {
    max-width: 500px;
    margin: 40px auto;
    text-align: center;
    padding: 50px 30px;
    background: var(--dsc-white);
    border-radius: var(--dsc-radius-xl);
    box-shadow: var(--dsc-shadow-lg);
}

.dsc-message-icon {
    margin-bottom: 20px;
}

.dsc-message-info .dsc-message-icon {
    color: var(--dsc-info);
}

.dsc-message-error .dsc-message-icon {
    color: var(--dsc-danger);
}

.dsc-message-title {
    font-size: 22px;
    font-weight: 700;
    color: var(--dsc-gray-800);
    margin-bottom: 15px;
}

.dsc-message-text {
    color: var(--dsc-gray-600);
    margin-bottom: 10px;
    line-height: 1.6;
}

.dsc-support-message .dsc-btn {
    margin-top: 20px;
}

/* ==========================================================================
   VISTA DE TICKET
   ========================================================================== */

.dsc-ticket-view-container {
    max-width: 800px;
    margin: 0 auto;
    padding: 20px;
    font-family: var(--dsc-font);
}

.dsc-ticket-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    flex-wrap: wrap;
    gap: 15px;
    margin-bottom: 20px;
    padding-bottom: 20px;
    border-bottom: 1px solid var(--dsc-gray-200);
}

.dsc-ticket-title {
    font-size: 24px;
    font-weight: 700;
    color: var(--dsc-gray-900);
    margin: 0;
}

.dsc-ticket-date {
    color: var(--dsc-gray-500);
    font-size: 14px;
}

/* Status badges */
.dsc-status-badge {
    display: inline-block;
    padding: 5px 14px;
    border-radius: 20px;
    font-size: 12px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    margin-left: 10px;
}

.dsc-status-new {
    background: #fff3e0;
    color: #e65100;
}

.dsc-status-answered {
    background: #f3e5f5;
    color: #7b1fa2;
}

.dsc-status-in_progress {
    background: #e3f2fd;
    color: #1565c0;
}

.dsc-status-resolved {
    background: var(--dsc-success-light);
    color: #059669;
}

.dsc-status-closed {
    background: var(--dsc-gray-100);
    color: var(--dsc-gray-600);
}

/* Ticket info */
.dsc-ticket-info {
    background: var(--dsc-gray-50);
    padding: 18px 24px;
    border-radius: var(--dsc-radius-lg);
    margin-bottom: 30px;
}

.dsc-info-item {
    display: flex;
    gap: 10px;
}

.dsc-info-label {
    color: var(--dsc-gray-500);
    font-size: 14px;
}

.dsc-info-value {
    font-weight: 600;
    color: var(--dsc-gray-800);
    font-size: 14px;
}

/* ==========================================================================
   TIMELINE DE MENSAJES
   ========================================================================== */

.dsc-ticket-timeline {
    margin-bottom: 30px;
}

.dsc-message {
    display: flex;
    gap: 15px;
    margin-bottom: 24px;
}

.dsc-message-avatar {
    flex-shrink: 0;
}

.dsc-avatar {
    width: 44px;
    height: 44px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 600;
    font-size: 16px;
}

.dsc-avatar-user {
    background: var(--dsc-gray-200);
    color: var(--dsc-gray-700);
}

.dsc-avatar-staff {
    background: var(--dsc-primary);
    color: var(--dsc-white);
}

.dsc-message-content {
    flex: 1;
    background: var(--dsc-white);
    border: 1px solid var(--dsc-gray-200);
    border-radius: var(--dsc-radius-lg);
    padding: 18px 22px;
}

.dsc-message-staff .dsc-message-content {
    background: var(--dsc-primary-light);
    border-color: rgba(0, 169, 157, 0.2);
}

.dsc-message-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 12px;
}

.dsc-message-author {
    font-weight: 600;
    color: var(--dsc-gray-800);
    font-size: 14px;
}

.dsc-author-badge {
    background: var(--dsc-primary);
    color: var(--dsc-white);
    padding: 3px 10px;
    border-radius: 12px;
    font-size: 11px;
    font-weight: 600;
    margin-left: 8px;
}

.dsc-message-date {
    color: var(--dsc-gray-400);
    font-size: 13px;
}

.dsc-message-body {
    color: var(--dsc-gray-700);
    line-height: 1.7;
    font-size: 15px;
}

.dsc-message-attachments {
    margin-top: 15px;
    padding-top: 15px;
    border-top: 1px solid var(--dsc-gray-200);
}

.dsc-attachment-item {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    background: var(--dsc-white);
    border: 1px solid var(--dsc-gray-200);
    padding: 8px 14px;
    border-radius: var(--dsc-radius);
    font-size: 13px;
    color: var(--dsc-gray-700);
    text-decoration: none;
    margin-right: 8px;
    margin-bottom: 8px;
    transition: var(--dsc-transition);
}

.dsc-attachment-item:hover {
    border-color: var(--dsc-primary);
    background: var(--dsc-primary-light);
    color: var(--dsc-primary);
}

.dsc-attachment-icon {
    color: var(--dsc-gray-400);
}

.dsc-attachment-size {
    color: var(--dsc-gray-400);
}

/* ==========================================================================
   ACCIONES DE TICKET (CONFIRM BOX)
   ========================================================================== */

.dsc-ticket-actions {
    margin-bottom: 30px;
}

.dsc-confirm-box {
    background: var(--dsc-success-light);
    border: 1px solid rgba(16, 185, 129, 0.3);
    border-radius: var(--dsc-radius-lg);
    padding: 25px;
    text-align: center;
}

.dsc-confirm-text {
    color: var(--dsc-gray-700);
    margin-bottom: 20px;
    font-size: 15px;
    line-height: 1.5;
}

.dsc-confirm-buttons {
    display: flex;
    justify-content: center;
    gap: 15px;
    flex-wrap: wrap;
}

/* Caja marcar como resuelto (v1.5.8) */
.dsc-mark-resolved-box {
    background: var(--dsc-primary-light);
    border: 1px solid rgba(0, 169, 157, 0.3);
    border-radius: var(--dsc-radius-lg);
    padding: 25px;
    text-align: center;
}

.dsc-mark-resolved-text {
    color: var(--dsc-gray-700);
    margin-bottom: 20px;
    font-size: 15px;
    line-height: 1.5;
}

/* Caja de confirmacion exitosa (usuario marco como resuelto) v1.6.0 */
.dsc-confirm-success {
    background: linear-gradient(135deg, #ecfdf5 0%, #d1fae5 100%);
    border: 1px solid #10b981;
}

.dsc-confirm-success .dsc-confirm-text {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 10px;
    color: #065f46;
    margin: 0;
}

.dsc-confirm-success .dashicons {
    color: #10b981;
    font-size: 24px;
    width: 24px;
    height: 24px;
}

/* Ticket cerrado */
.dsc-ticket-closed-notice {
    background: var(--dsc-gray-50);
    border-radius: var(--dsc-radius-lg);
    padding: 40px;
    text-align: center;
}

.dsc-closed-icon {
    color: var(--dsc-gray-400);
    margin-bottom: 15px;
}

.dsc-closed-text {
    color: var(--dsc-gray-600);
    margin-bottom: 20px;
    line-height: 1.6;
}

/* ==========================================================================
   FORMULARIO DE RESPUESTA
   ========================================================================== */

.dsc-reply-form-container {
    background: var(--dsc-gray-50);
    border-radius: var(--dsc-radius-lg);
    padding: 28px;
}

.dsc-reply-title {
    font-size: 18px;
    font-weight: 600;
    color: var(--dsc-gray-800);
    margin-bottom: 20px;
}

/* File upload small */
.dsc-file-upload-small {
    padding: 14px 20px;
    display: inline-flex;
    align-items: center;
}

.dsc-file-label-inline {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    font-size: 14px;
    color: var(--dsc-primary);
    cursor: pointer;
    font-weight: 500;
}

.dsc-file-label-inline:hover {
    text-decoration: underline;
}

.dsc-file-preview-small {
    margin-top: 10px;
}

/* ==========================================================================
   RESPONSIVE
   ========================================================================== */

@media (max-width: 640px) {
    .dsc-support-wrapper {
        padding: 15px;
    }

    .dsc-support-header {
        padding: 30px 20px;
    }

    .dsc-support-title {
        font-size: 22px;
    }

    .dsc-support-icon {
        width: 60px;
        height: 60px;
    }

    .dsc-support-icon svg {
        width: 28px;
        height: 28px;
    }

    .dsc-form-body {
        padding: 20px;
    }

    .dsc-form-footer {
        padding: 20px;
    }

    .dsc-btn-lg {
        width: 100%;
    }

    .dsc-ticket-view-container {
        padding: 15px;
    }

    .dsc-ticket-header {
        flex-direction: column;
    }

    .dsc-ticket-title {
        font-size: 20px;
    }

    .dsc-message {
        flex-direction: column;
    }

    .dsc-message-avatar {
        align-self: flex-start;
    }

    .dsc-message-header {
        flex-direction: column;
        align-items: flex-start;
        gap: 5px;
    }

    .dsc-confirm-buttons {
        flex-direction: column;
    }

    .dsc-confirm-buttons .dsc-btn {
        width: 100%;
    }

    .dsc-file-upload {
        padding: 30px 20px;
    }

    .dsc-success-ticket-info {
        padding: 15px 25px;
    }
}