{"id":4816,"date":"2026-01-14T23:43:36","date_gmt":"2026-01-15T04:43:36","guid":{"rendered":"https:\/\/mcnpmexico.org\/soporte\/"},"modified":"2026-01-14T23:43:36","modified_gmt":"2026-01-15T04:43:36","slug":"soporte","status":"publish","type":"page","link":"https:\/\/mcnpmexico.org\/en\/soporte\/","title":{"rendered":"Soporte Tecnico"},"content":{"rendered":"<div class=\"dsc-support-wrapper\">\n    <div class=\"dsc-support-card\">\n        <!-- Header con icono -->\n        <div class=\"dsc-support-header\">\n            <div class=\"dsc-support-icon\">\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                    <path d=\"M21 15a2 2 0 0 1-2 2H7l-4 4V5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2z\"><\/path>\n                <\/svg>\n            <\/div>\n            <h2 class=\"dsc-support-title\">Reportar un Problema<\/h2>\n            <p class=\"dsc-support-subtitle\">Estamos aqui para ayudarte. Describe tu problema y te responderemos lo antes posible.<\/p>\n        <\/div>\n\n        <!-- Mensaje de exito (oculto por defecto) -->\n        <div class=\"dsc-support-success\" style=\"display: none;\">\n            <div class=\"dsc-success-animation\">\n                <svg class=\"dsc-checkmark\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 52 52\">\n                    <circle class=\"dsc-checkmark-circle\" cx=\"26\" cy=\"26\" r=\"25\" fill=\"none\"\/>\n                    <path class=\"dsc-checkmark-check\" fill=\"none\" d=\"M14.1 27.2l7.1 7.2 16.7-16.8\"\/>\n                <\/svg>\n            <\/div>\n            <h3 class=\"dsc-success-title\">Ticket Creado Exitosamente<\/h3>\n            <p class=\"dsc-success-message\"><\/p>\n            <div class=\"dsc-success-ticket-info\">\n                <span class=\"dsc-success-label\">Tu numero de caso:<\/span>\n                <span class=\"dsc-ticket-number\"><\/span>\n            <\/div>\n            <p class=\"dsc-success-email-notice\">\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                    <path d=\"M4 4h16c1.1 0 2 .9 2 2v12c0 1.1-.9 2-2 2H4c-1.1 0-2-.9-2-2V6c0-1.1.9-2 2-2z\"><\/path>\n                    <polyline points=\"22,6 12,13 2,6\"><\/polyline>\n                <\/svg>\n                Revisa tu correo electronico para dar seguimiento a tu caso.            <\/p>\n            <button type=\"button\" class=\"dsc-btn dsc-btn-outline dsc-new-ticket-btn\">\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                    <line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line>\n                    <line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line>\n                <\/svg>\n                Crear otro ticket            <\/button>\n        <\/div>\n\n        <!-- Formulario -->\n        <form id=\"dsc-support-form\" class=\"dsc-support-form\" enctype=\"multipart\/form-data\" action=\"\">\n            <div class=\"dsc-form-body\">\n                <!-- Seccion: Informacion de Contacto -->\n                <div class=\"dsc-form-section\">\n                    <div class=\"dsc-section-header\">\n                        <div class=\"dsc-section-icon\">\n                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                <path d=\"M20 21v-2a4 4 0 0 0-4-4H8a4 4 0 0 0-4 4v2\"><\/path>\n                                <circle cx=\"12\" cy=\"7\" r=\"4\"><\/circle>\n                            <\/svg>\n                        <\/div>\n                        <span>Informacion de Contacto<\/span>\n                    <\/div>\n\n                    <div class=\"dsc-form-row\">\n                        <!-- Nombre -->\n                        <div class=\"dsc-form-group dsc-form-col\">\n                            <label for=\"dsc-name\" class=\"dsc-form-label\">\n                                Nombre completo                                <span class=\"dsc-required\">*<\/span>\n                            <\/label>\n                            <div class=\"dsc-input-wrapper\">\n                                <span class=\"dsc-input-icon\">\n                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                        <path d=\"M20 21v-2a4 4 0 0 0-4-4H8a4 4 0 0 0-4 4v2\"><\/path>\n                                        <circle cx=\"12\" cy=\"7\" r=\"4\"><\/circle>\n                                    <\/svg>\n                                <\/span>\n                                <input\n                                    type=\"text\"\n                                    id=\"dsc-name\"\n                                    name=\"name\"\n                                    class=\"dsc-form-input\"\n                                    required\n maxlength=\"200\"\n                                    placeholder=\"Ej: Juan Perez\"\n                                >\n                            <\/div>\n                            <span class=\"dsc-form-error\"><\/span>\n                        <\/div>\n\n                        <!-- Email -->\n                        <div class=\"dsc-form-group dsc-form-col\">\n                            <label for=\"dsc-email\" class=\"dsc-form-label\">\n                                Correo electronico                                <span class=\"dsc-required\">*<\/span>\n                            <\/label>\n                            <div class=\"dsc-input-wrapper\">\n                                <span class=\"dsc-input-icon\">\n                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                        <path d=\"M4 4h16c1.1 0 2 .9 2 2v12c0 1.1-.9 2-2 2H4c-1.1 0-2-.9-2-2V6c0-1.1.9-2 2-2z\"><\/path>\n                                        <polyline points=\"22,6 12,13 2,6\"><\/polyline>\n                                    <\/svg>\n                                <\/span>\n                                <input\n                                    type=\"email\"\n                                    id=\"dsc-email\"\n                                    name=\"email\"\n                                    class=\"dsc-form-input\"\n                                    required\n maxlength=\"200\"\n                                    placeholder=\"tu@email.com\"\n                                >\n                            <\/div>\n                            <span class=\"dsc-form-error\"><\/span>\n                        <\/div>\n                    <\/div>\n\n                                        <!-- Telefono -->\n                    <div class=\"dsc-form-group\">\n                        <label for=\"dsc-phone\" class=\"dsc-form-label\">\n                            Telefono                            <span class=\"dsc-optional\">(opcional)<\/span>\n                        <\/label>\n                        <div class=\"dsc-input-wrapper\">\n                            <span class=\"dsc-input-icon\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                    <path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72 12.84 12.84 0 0 0 .7 2.81 2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45 12.84 12.84 0 0 0 2.81.7A2 2 0 0 1 22 16.92z\"><\/path>\n                                <\/svg>\n                            <\/span>\n                            <input\n                                type=\"tel\"\n                                id=\"dsc-phone\"\n                                name=\"phone\"\n                                class=\"dsc-form-input\"\n                                maxlength=\"20\"\n                                placeholder=\"10 digitos\"\n                            >\n                        <\/div>\n                        <span class=\"dsc-form-error\"><\/span>\n                    <\/div>\n                                    <\/div>\n\n                <!-- Seccion: Detalles del Problema -->\n                <div class=\"dsc-form-section\">\n                    <div class=\"dsc-section-header\">\n                        <div class=\"dsc-section-icon\">\n                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                <circle cx=\"12\" cy=\"12\" r=\"10\"><\/circle>\n                                <path d=\"M9.09 9a3 3 0 0 1 5.83 1c0 2-3 3-3 3\"><\/path>\n                                <line x1=\"12\" y1=\"17\" x2=\"12.01\" y2=\"17\"><\/line>\n                            <\/svg>\n                        <\/div>\n                        <span>Detalles del Problema<\/span>\n                    <\/div>\n\n                    <!-- Tipo de problema -->\n                    <div class=\"dsc-form-group\">\n                        <label for=\"dsc-subject\" class=\"dsc-form-label\">\n                            Tipo de problema                            <span class=\"dsc-required\">*<\/span>\n                        <\/label>\n                        <div class=\"dsc-select-wrapper\">\n                            <select id=\"dsc-subject\" name=\"subject_id\" class=\"dsc-form-select\" required>\n                                <option value=\"\">-- Selecciona el tipo de problema --<\/option>\n                                                                    <option value=\"1\">\n                                        Problemas con descarga del App                                    <\/option>\n                                                                    <option value=\"2\">\n                                        Problemas de acceso\/login                                    <\/option>\n                                                                    <option value=\"3\">\n                                        No recibo el codigo OTP                                    <\/option>\n                                                                    <option value=\"4\">\n                                        Problema con mi correo electronico                                    <\/option>\n                                                                    <option value=\"5\">\n                                        Error en la aplicacion                                    <\/option>\n                                                                    <option value=\"6\">\n                                        Mi cuenta aparece bloqueada                                    <\/option>\n                                                                    <option value=\"7\">\n                                        Error al actualizar mis datos                                    <\/option>\n                                                                    <option value=\"8\">\n                                        Problema con certificados                                    <\/option>\n                                                                    <option value=\"9\">\n                                        Pregunta sobre becas\/inscripcion                                    <\/option>\n                                                                    <option value=\"10\">\n                                        No puedo votar en las nominaciones                                    <\/option>\n                                                                    <option value=\"11\">\n                                        Otro (general)                                    <\/option>\n                                                            <\/select>\n                            <span class=\"dsc-select-arrow\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                    <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n                                <\/svg>\n                            <\/span>\n                        <\/div>\n                        <span class=\"dsc-form-error\"><\/span>\n                    <\/div>\n\n                    <!-- Descripcion -->\n                    <div class=\"dsc-form-group\">\n                        <label for=\"dsc-description\" class=\"dsc-form-label\">\n                            Describe tu problema                            <span class=\"dsc-required\">*<\/span>\n                        <\/label>\n                        <textarea\n                            id=\"dsc-description\"\n                            name=\"description\"\n                            class=\"dsc-form-textarea\"\n                            required\n rows=\"5\"\n                            maxlength=\"5000\"\n                            placeholder=\"Cuentanos que esta pasando. Entre mas detalles nos proporciones, mas rapido podremos ayudarte...\"\n                        ><\/textarea>\n                        <span class=\"dsc-form-error\"><\/span>\n                        <div class=\"dsc-textarea-hint\">\n                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                <circle cx=\"12\" cy=\"12\" r=\"10\"><\/circle>\n                                <line x1=\"12\" y1=\"16\" x2=\"12\" y2=\"12\"><\/line>\n                                <line x1=\"12\" y1=\"8\" x2=\"12.01\" y2=\"8\"><\/line>\n                            <\/svg>\n                            <span>Tip: Incluye pasos para reproducir el problema, mensajes de error y que esperabas que sucediera.<\/span>\n                        <\/div>\n                    <\/div>\n                <\/div>\n\n                                <!-- Seccion: Archivos Adjuntos -->\n                <div class=\"dsc-form-section\">\n                    <div class=\"dsc-section-header\">\n                        <div class=\"dsc-section-icon\">\n                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                <path d=\"M21.44 11.05l-9.19 9.19a6 6 0 0 1-8.49-8.49l9.19-9.19a4 4 0 0 1 5.66 5.66l-9.2 9.19a2 2 0 0 1-2.83-2.83l8.49-8.48\"><\/path>\n                            <\/svg>\n                        <\/div>\n                        <span>Archivos Adjuntos<\/span>\n                        <span class=\"dsc-section-optional\">(opcional)<\/span>\n                    <\/div>\n\n                    <div class=\"dsc-form-group\">\n                        <div class=\"dsc-file-upload\">\n                            <input\n                                type=\"file\"\n                                id=\"dsc-attachments\"\n                                name=\"attachments[]\"\n                                class=\"dsc-file-input\"\n                                multiple\n accept=\".jpg,.jpeg,.png,.gif,.webp,.pdf,.doc,.docx,.xls,.xlsx,.ppt,.pptx,.csv,.txt,.zip\"\n                            >\n                            <div class=\"dsc-file-upload-content\">\n                                <div class=\"dsc-file-upload-icon\">\n                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"40\" height=\"40\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\">\n                                        <path d=\"M21 15v4a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2v-4\"><\/path>\n                                        <polyline points=\"17 8 12 3 7 8\"><\/polyline>\n                                        <line x1=\"12\" y1=\"3\" x2=\"12\" y2=\"15\"><\/line>\n                                    <\/svg>\n                                <\/div>\n                                <div class=\"dsc-file-upload-text\">\n                                    <span class=\"dsc-file-upload-main\">Arrastra tus archivos aqui<\/span>\n                                    <span class=\"dsc-file-upload-or\">o<\/span>\n                                    <span class=\"dsc-file-upload-browse\">busca en tu dispositivo<\/span>\n                                <\/div>\n                                <div class=\"dsc-file-upload-info\">\n                                    Max 3 archivos, 5 MB c\/u. Formatos: JPG, JPEG, PNG, GIF, WEBP, PDF, DOC, DOCX, XLS, XLSX, PPT, PPTX, CSV, TXT, ZIP                                <\/div>\n                            <\/div>\n                        <\/div>\n                        <div class=\"dsc-file-preview\"><\/div>\n                        <span class=\"dsc-form-error\"><\/span>\n                    <\/div>\n                <\/div>\n                \n                <!-- reCAPTCHA -->\n                                <input type=\"hidden\" name=\"recaptcha_token\" id=\"dsc-recaptcha-token\" value=\"\">\n                <div class=\"dsc-recaptcha-notice\">\n                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                        <path d=\"M12 22s8-4 8-10V5l-8-3-8 3v7c0 6 8 10 8 10z\"><\/path>\n                    <\/svg>\n                    Este formulario esta protegido por reCAPTCHA                <\/div>\n                \n                <!-- Mensaje de error general -->\n                <div class=\"dsc-form-error-general\" style=\"display: none;\"><\/div>\n            <\/div>\n\n            <!-- Footer con boton -->\n            <div class=\"dsc-form-footer\">\n                <button type=\"submit\" class=\"dsc-btn dsc-btn-primary dsc-btn-submit dsc-btn-lg\">\n                    <span class=\"dsc-btn-text\">\n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                            <line x1=\"22\" y1=\"2\" x2=\"11\" y2=\"13\"><\/line>\n                            <polygon points=\"22 2 15 22 11 13 2 9 22 2\"><\/polygon>\n                        <\/svg>\n                        Enviar Ticket de Soporte                    <\/span>\n                    <span class=\"dsc-btn-loading\" style=\"display: none;\">\n                        <svg class=\"dsc-spinner\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                            <circle cx=\"12\" cy=\"12\" r=\"10\" stroke-dasharray=\"60\" stroke-dashoffset=\"20\"><\/circle>\n                        <\/svg>\n                        Enviando...                    <\/span>\n                <\/button>\n                <p class=\"dsc-form-footer-note\">\n                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                        <circle cx=\"12\" cy=\"12\" r=\"10\"><\/circle>\n                        <polyline points=\"12 6 12 12 16 14\"><\/polyline>\n                    <\/svg>\n                    Normalmente respondemos en menos de 24 horas                <\/p>\n            <\/div>\n        <input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n    <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4816","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mcnpmexico.org\/en\/wp-json\/wp\/v2\/pages\/4816","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mcnpmexico.org\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mcnpmexico.org\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mcnpmexico.org\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mcnpmexico.org\/en\/wp-json\/wp\/v2\/comments?post=4816"}],"version-history":[{"count":0,"href":"https:\/\/mcnpmexico.org\/en\/wp-json\/wp\/v2\/pages\/4816\/revisions"}],"wp:attachment":[{"href":"https:\/\/mcnpmexico.org\/en\/wp-json\/wp\/v2\/media?parent=4816"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}